Privacy Policy
Turan Tours is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.turan-tours.com. By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you book a tour, contact us, or sign up for newsletters, we may collect information such as your name, email address, phone number, payment details, and other information you provide.
Non-Personal Information: This includes details about your browser, device, and usage of the Site. We collect this data through cookies and analytics tools.
2. How We Use Your Information
We may use your information for the following purposes:
To process tour bookings and provide customer support.
To communicate with you about promotions, new services, or updates related to Turan Tours.
To improve the functionality of the website and user experience.
To comply with legal obligations and respond to requests from law enforcement or regulatory authorities.
3. How We Protect Your Information
We take appropriate measures to protect the personal information you provide through encryption and secure data storage. However, no online method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We may share your information with third-party service providers (such as payment processors or email marketing platforms) to help facilitate your booking or provide services. We do not sell, rent, or share your personal data with third parties for marketing purposes without your consent, unless required by law.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience on our Site. Cookies help us analyze website traffic, tailor content, and remember your preferences.
You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our Site.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you.
Correct or update your information.
Request the deletion of your data.
Object to the processing of your data.
To exercise any of these rights, please contact us at [insert contact email].
7. Data Retention
We retain your personal information only for as long as necessary to provide the services you request or as required by law.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that a child under 16 has provided us with personal information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or to request access to your personal information, please contact us at:
Turan Tours
Email: [Insert Email]
Phone : +93790037334
Website: www.turan-tours.com
Terms & Conditions
1. Introduction
Welcome to Turan Tours. By using our website and booking a tour, you agree to the following Terms and Conditions. These terms govern your use of our website, services, and any tours that you book with us. Please read these terms carefully before making a booking.
2. Booking and Payment
Booking Process: To book a tour, you must complete the booking form on our whatsApp or Email and provide all required information, including payment details.
Payment: A full or partial payment (as specified for each tour) is required at the time of booking to secure your spot. We accept payments via [list payment methods, Western Union, Money Gram and Ria.
Pricing: Prices for tours are available upon request and are subject to change. To receive our current price list, please contact us via WhatsApp or email. The price confirmed at the time of booking will be the price you pay. All prices are in USD and EURO.
3. Confirmation of Booking
Upon receiving your booking and payment, you will receive a confirmation email with details of your tour. Please ensure that all details are correct. If there are any discrepancies, you must contact us within 24 hours.
Refunds: Refunds will be processed according to the terms laid out in our Refund Policy.
4. Changes to Bookings
We understand that plans can change. You may request changes to your booking (e.g., tour date or participants) at least 7 days before the scheduled tour. Additional charges may apply depending on the changes requested. We will inform you of any extra costs in advance.
5. Health and Safety
Personal Responsibility: You are responsible for your own health and safety during the tour. You must inform us of any pre-existing medical conditions or concerns that could affect your participation in the tour.
Safety Guidelines: You must adhere to all safety instructions provided by our tour guides and staff. Failure to comply may result in removal from the tour without a refund.
6. Behavior and Conduct
You agree to conduct yourself in a respectful and appropriate manner during the tour. Any behavior that disrupts the tour, causes harm to others, or violates local laws may result in removal from the tour without refund.
Alcohol or drug consumption during tours is prohibited unless explicitly stated otherwise.
7. Liability
Limitations of Liability: While we take every reasonable measure to ensure the safety and enjoyment of our tours, we cannot be held responsible for personal injuries, accidents, or damages that occur during the tour unless caused by gross negligence on our part.
Force Majeure: We are not liable for any failure to perform our services due to unforeseen circumstances such as natural disasters, political unrest, or other factors beyond our control.
8. Intellectual Property
All content on this website, including images, text, and logos, are the property of Turan Tours and are protected by copyright laws. You may not copy, reproduce, or distribute any content from this website without our prior written consent.
9. Privacy Policy
We are committed to protecting your privacy. Your personal data will only be used in accordance with our [Privacy Policy], which outlines how we collect, store, and protect your information.
10. Changes to Terms and Conditions
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them before making a booking. Your continued use of the website and services will be deemed acceptance of the revised terms.
11. Contact Information
If you have any questions about these Terms and Conditions or need further clarification, please contact us at:
WhatsApp: +93790037334
Cancellation and Refund Policy
1. General Information
At Turan Tours, we strive to provide the best travel experiences for our customers. However, we understand that sometimes plans change. This refund policy outlines our terms and conditions for cancellations and refunds.
2. Cancellation by the Customer
If you need to cancel your tour, please inform us as soon as possible. The refund amount will depend on the timing of the cancellation:
30+ days before the tour date: Full refund.
15-29 days before the tour date: 50% refund.
Less than 15 days before the tour date: No refund.
3. Cancellation by Turan Tours
If we need to cancel your tour due to unforeseen circumstances, such as extreme weather, natural disasters, or other reasons beyond our control, you will receive a full refund. Alternatively, you may choose to reschedule your tour at no additional cost or receive a credit for a future tour.
4. Refund Processing Time
Refunds are processed within 4 - 5 business days after the cancellation is confirmed. The refund will be issued to the original payment method used at the time of booking.
5. Non-refundable Items
Please note that certain items are non-refundable, such as:
Accommodation bookings, flights, or third-party services that have a separate policy.
Special offers or discounted tours that clearly state no refunds.
Any additional services purchased separately (e.g., transportation, meal plans).
6. How to Request a Refund
To request a refund or cancellation, please contact us at +93790037334 with your booking reference number, name, and the reason for the cancellation. We’ll guide you through the process and ensure all necessary steps are taken.
7. Special Circumstances
In the event of an emergency, illness, or other extenuating circumstances that prevent you from attending the tour, please contact us as soon as possible. We may be able to offer a partial refund or alternative arrangements depending on the situation and our ability to accommodate changes.
8. No-show Policy
Please note that if you do not show up for your tour on the scheduled date without prior notice, no refund will be provided.
Final Notes
We recommend that you read this policy thoroughly before booking any tour to ensure you fully understand the cancellation and refund conditions. Our goal is to offer flexible solutions while ensuring a smooth experience for all of our guests.
Thank you for choosing Turan Tours – we look forward to hosting you